2016 Sales Dates
September 27-29, 2016
Members of the California State Railroad Museum and
Railtown 1897 are eligible to participate in Member Advance Ticket Sales. See Member Advance Ticket Sales below for details.
September 30, 2016
October 1, 2016
General Public Ticket Sales start at 9:00am and are sold ONLINE ONLY!
Ticket Exchange and Refund Policies
- Full refunds will be given for requests submitted within 48 hours of purchase.
- A $10 per ticket fee will be charged for refunds or exchanges submitted up to 2 weeks prior to departure.
- No refunds or exchanges will be given for requests made less than 2 weeks prior to departure.
- Purchasers who wish to donate unused tickets back to the nonprofit CSRM Foundation will be given a tax letter of donation for the full amount of the tickets.
- Exchange requests will be accepted 48 hours after purchase.
- Exchanges are based on availability and will be processed after October 15, 2016.
- Only one exchange per ticket will be allowed.
- Exchange or refund requests should be submitted to THE POLAR EXPRESS™ Train Ride – Sacramento Hotline at (916) 445-8270, and should include: date and time of train ride, car selection, number of tickets, purchaser’s name, confirmation number and a contact phone number.
General Ticket Policies
- There is a $5 per ticket or $20 per table of four, service fee which is applied upon purchase checkout.
- All tickets will be held at the Ticket Office Will Call and will be available ONLY on the day of the ride.
- Tickets will be listed under the name of the purchasing party, however, they may designate another person to pick up tickets.
- Ticket resale is not permitted and is unlawful.
- All children under 2 years must be seated on the lap of an adult while on board the train and do not require a ticket.
Resale of tickets is not permitted and is unlawful.
Our policy strictly prohibits the resale or attempted resale of any tickets for THE POLAR EXPRESS™ Train Ride for personal profit. Additionally, the use of public advertising – such as but not limited to eBay and Craig’s List – to resell tickets is not permitted. Either action will result in the immediate cancellation of the tickets and membership.